Turn customer feedback into action.
Collect feedback from QR, NFC, WhatsApp, SMS, Email, and links. Route complaints to the right team, track branches and staff, and guide happy customers to Google Reviews.
View pricingSee how it works →Collect feedback from every touchpoint
Share your link after any interaction — QR code, NFC tag, WhatsApp, SMS, email, receipt, or web.
WhatsApp-first for the Gulf
Built around how customers in the region actually communicate — WhatsApp and SMS alongside QR and NFC.
Reputation Shield
Unhappy customers stay private and get help first. Happy customers are guided to Google Reviews.
Real cases, not a lost inbox
Every complaint gets a status and an owner — New, In Review, Contacted, Resolved, Closed.
Simple pricing
Clear plans that scale with add-ons — no complex enterprise contracts or sales calls required.
You cannot improve what you do not measure.
Most businesses lose feedback between the interaction and the review. Customers stay quiet or go straight to public platforms — and you never find out why.
Feedback goes silent
Most customers never say anything. The ones who do go straight to Google or social media.
No visibility per team
You have no way to compare branch, staff, or channel performance.
Issues escalate too late
By the time you notice a pattern, the damage is done.
A full customer experience management platform.
Not just another feedback form. Wafeed collects, resolves, analyzes, and grows — one connected system for every branch, staff member, and channel.
Collect
Gather feedback and complaints from every channel — QR, NFC, SMS, email, WhatsApp, website, or receipt links.
Resolve
Low ratings and complaints become cases with clear statuses — New, In Review, Contacted, Resolved, Closed.
Analyze
See branch performance, staff performance, touchpoint performance, repeated issues, and reports in one dashboard.
Grow
Happy customers are guided to Google Reviews. Unhappy customers are handled privately first — protecting your reputation.
Everything you need
Omnichannel touchpoints
QR, NFC, WhatsApp, SMS, email, receipt, Instagram, web — one platform.
Feedback & complaints
Low ratings and complaints become cases with clear statuses — from New to Resolved.
Branch & staff insights
Average rating, feedback volume, low-rating rate, top issues, and open cases per branch and per employee.
Reputation Shield
Unhappy customers are kept private and offered help first. Happy customers are guided to Google Reviews — never the other way around.
Smart alerts
Instant dashboard and email alerts on low ratings, with WhatsApp/SMS alerts coming as a premium add-on.
QR code generator
Download print-ready QR codes for tables, receipts, counters, and packaging.
Branded feedback pages
Add your logo and colours. Customers see your brand.
CSV export
Export all data for reporting and business reviews.
Custom domain
Use your own domain for feedback links on Business plan.
Spam protection
IP hashing, honeypot, and rate limiting on every form.
Built for service businesses
Restaurants & cafés
QR codes on tables. Instant alerts when guests are unhappy.
Salons & clinics
Staff-level tracking. Know which team member clients love.
Retail & Instagram
WhatsApp links after DM orders. Turn buyers into reviewers.
Multi-branch businesses
One dashboard. Every branch. Compare performance at a glance.
Customer support teams
Rate every support interaction. Measure quality by agent.
Service companies
Feedback per job or technician. Build a quality standard.
Excellent service, team was very helpful.
2h ago
Good experience overall, minor wait time.
4h ago
Will definitely return. Highly recommend.
6h ago
Waited too long. Needs improvement.
8h ago
Professional and fast. Great team.
1d ago
Start free. Scale as you grow.
No credit card required. Upgrade when you need more submissions, staff, or features.
Trial
Free
Try Wafeed before committing.
- ✓1 touchpoint
- ✓30 submissions/mo
Essential
$29/mo
Collect feedback and protect your reputation.
- ✓3 touchpoints
- ✓300 submissions/mo
- ✓Low rating alerts
Growth
$59/mo
Branches, staff, cases, and NFC touchpoints for growing businesses.
- ✓Branches, staff & cases
- ✓NFC support
- ✓10 touchpoints
Operations
$99/mo
Advanced operations for multi-branch businesses.
- ✓Reputation Shield
- ✓White-label + custom domain
- ✓Advanced reports
Need more capacity?
Add extra submissions, touchpoints, or features without upgrading your plan.
Quick answers
How do I share my touchpoint?
Copy your link and paste it into WhatsApp, email, or SMS. Print the QR code for physical locations. Tap an NFC tag for instant access.
Is Wafeed free to start?
Yes. The Free plan gives you one feedback link and 30 submissions per month — no card required.
Can I track individual staff?
Yes. Create a unique link per staff member and compare ratings in your dashboard.
Do customers need an account?
No. They open the link and submit in seconds — no sign-up, no app.
Does it support Arabic?
Yes. The feedback page works in both Arabic and English. Your dashboard supports EN/AR.
Ready to collect feedback that goes somewhere?
Join businesses using Wafeed to measure, route, and act on customer feedback.